About Carlo Rodas
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Work Type Full Time Work
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Gender Male
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Years of Experience 5
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Trained and Verified Yes
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Salary Per Hour (USD) 6
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Viewed 52
About me
I have over 5 years of experience in providing customer and technical support, including sales assistance via phone, email, and chat. I am a fast learner and have the ability to work independently. In my previous roles, I have utilized various tools such as Google Workspace, Google Sheets, Google Calendar, Salesforce, Quickbooks, MS Office, and Freshdesk.
Education
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2012 - 2016
Universidad de Manila
Bachelor of Science in Business Administration
I have graduated as Bachelor of Science in Business Administration at Universidad de Manila
Experience
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2019 - 2023
Full Potential BPO Inc.
Technical Support Representative
I assisted customers with product inquiries, warranty claims, refunds, and troubleshooting issues in CCTV products via phone, email, and chat.
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2018 - 2019
Cognizant
Business Associate
As a contractual employee for ComputerShare, I assisted customers with inquiries related to their shares, executed purchase and sell orders, sent dividend checks and tax forms.
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2016 - 2018
Convergys
Technical Support Representative/Quickbooks Specialist
As a Quickbooks specialist, I assist business owners, bookkeepers, and accountants in using the software. Additionally, I troubleshoot and resolve any issues encountered in the program.
