About Crisanto Angelo
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Work Type Full Time Work
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Gender Male
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Years of Experience 9
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Trained and Verified Yes
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Salary Per Hour (USD) 5
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Viewed 10
About me
As an Operations Supervisor at iQor, I lead a team of Virtual Retail Chat agents for T-Mobile, one of the largest and most innovative telco companies in the US. I ensure that our team delivers high-quality customer service and meets the performance and productivity standards set by the client and the company. I also provide coaching, feedback, and training to our agents, and resolve any issues or escalations that may arise. I have over six years of experience in the customer service industry, working for various telco accounts such as T-Mobile, Sprint, and AT&T. I started as a Customer Service Representative at iQor Philippines, then moved to Startek prior joining Convergys, where I honed my skills in handling inbound calls from customers. I joined iQor in 2019 and was promoted to Operations Supervisor within 2 and a half year, thanks to my dedication, performance, and leadership potential. I have developed core competencies in operations support, customer experience, and customer service, and I am always eager to learn new skills and technologies that can enhance my role and career.
Education
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2007 - 2011
St Louis High School Antamok
High School Graduate
I have graduated with honors and the only male in our class to be part of honor rolls.
Experience
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2019 - Present
iQor
Operations Supervisor
As an Operations Supervisor at iQor, I lead a team of Virtual Retail Chat agents for T-Mobile, one of the largest and most innovative telco companies in the US. I ensure that our team delivers high-quality customer service and meets the performance and productivity standards set by the client and the company. I also provide coaching, feedback, and training to our agents, and resolve any issues or escalations that may arise.
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2016 - 2019
Convergys
Customer Service Representative
Handled ATT’s prepaid account focusing on plan changes, customer satisfaction and payment arrangement before transferred to Directv selling cable tv, internet, mobile phone services.
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2015 - 2016
Startek
Customer Service Representative
Handled telecommunications prepaid account, mainly to support customers with their refills and sim activations.
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2014 - 2014
iQor
Customer Service Representative
Help customers with their queries such as making changes on their account specific to plans, adding a line and billing questions.
Honors & awards
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2023
Top Rising Star
I got this award with my exemplary performance and was recognized by iQor Philippines globally.
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2019
Top 2 Customer Service Rep
I was overall rank 2 due to my extraordinary performance.
