About Edcel Villamin
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Work Type Full Time Work
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Gender Male
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Years of Experience 2
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Salary Per Hour (USD) 5
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Viewed 56
About me
Hi, There! I’m Edcel your General Virtual Assistant
Education
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2019 - 2023
Tarlac State University
Bachelor of Science in Criminology
I Have Finished My Bachelor's Degree Major In Criminology At Tarlac State University That Was Located At Philippines.
Experience
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2021 - 2023
Sutherland
Customer Service Representative
As a dedicated Customer Service Representative, I am committed to providing exceptional assistance and ensuring customer satisfaction. With a keen understanding of our products/services and a passion for helping others, I am here to address inquiries, resolve concerns, and guide customers through any challenges they may encounter.
My communication skills, both written and verbal, are finely tuned to convey information clearly and concisely. I am adept at active listening, allowing me to grasp the nuances of customer concerns and tailor solutions to meet their unique needs. Whether handling inquiries, processing orders, or troubleshooting issues, I approach each interaction with patience, empathy, and a solution-oriented mindset.
I am well-versed in our company’s policies and procedures, enabling me to provide accurate information and guide customers through any necessary steps. Timeliness is a priority for me, and I am dedicated to responding promptly to customer inquiries, ensuring a seamless and positive experience.
In addition to resolving immediate concerns, I am proactive in identifying opportunities to enhance customer satisfaction. I am constantly seeking ways to improve processes, streamline communication, and contribute to an overall positive customer experience.
My goal is to build lasting relationships with our customers by exceeding their expectations and fostering trust. I am committed to maintaining a professional demeanor while delivering personalized and efficient service, leaving customers feeling valued and supported. As a Customer Service Representative, I am the frontline ambassador for our brand, dedicated to upholding our commitment to excellence in customer care.
Honors & awards
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2022
Employee of the month
I got this award for so many time because of my efficient and effective work ethics plus the consistency and having a discipline in many aspects of my work. Despite of awards title that i got in work, i am also a consistent honor student way back in high school and a dean lister way back in college